The role of SAMU

The Emergency Medical Assistance Service coordinates responses to medical emergencies. Its role is to assess the situation and organize an appropriate response, not just to send an ambulance.

Calling 15

SAMU can be reached on 15. When calling, you should give the address, describe the symptoms and answer the questions. Depending on the situation, the service may offer advice, direct you to a healthcare professional or dispatch emergency assistance. You should follow its instructions.

Organizations to distinguish between

SAMU handles medical emergencies. CPAM manages, among other things, health insurance entitlements and reimbursement of healthcare costs. For people who have difficulty hearing or speaking, 114 provides access to emergency services by text message, among other options.